RETURN POLICY

Complaint terms of e-shop

 an integral part of the General Terms and Conditions  

1. Only goods that were purchased from the seller and owned by the buyer can be claimed.

2. In the event that the ownership right has not yet passed from the seller to the buyer, the seller in accordance with the applicable legislation has the right to settle the claim only after full payment under § 151a et seq. Of the Civil Code.

3. If the buyer is a consumer (a natural person who does not act within the scope of his business, employment or profession) for all goods offered, a 24-month warranty is provided, unless otherwise stated for the goods and proceeds according to the Consumer Protection Act; Of the Civil Code and these complaint conditions. If the buyer is not a consumer, proceed in accordance with the provisions of the Commercial Code and the warranty period is 1 year. The warranty period begins on the day of taking over the goods from the transport company or directly from the seller if the goods are taken over by the buyer in person on the day of taking over.

4.The Buyer is obliged to file a claim immediately with the Seller immediately after the defect is discovered.

5. Liability for defects does not apply to defects caused by the following use:

a.  the defect is caused by mechanical damage to the product caused by the buyer,

b.  improper preparation of the product in a manner other than that specified in the preparation instructions,

c. improper storage of the product, in a manner other than that indicated on the product packaging.

6. Defects arising from a natural disaster are also excluded from liability for defects.

7. The claimed goods must be sent to our address below but not cash on delivery or personally delivered to the contact address. The goods must be properly packed to prevent damage to the goods during transport and we recommend sending the goods by registered mail or as an insured shipment. The goods must be accompanied by a copy of the proof of purchase (invoice) and a description of the defect or we recommend enclosing a completed Claim Form together with proof of purchase. (Http://www.nakupujbezpecne.sk/docs/form/reklamacia.pdf). Complaints must be sent only in writing (by mail) or in person (not by e-mail).

8. The Seller acknowledges receipt of the complaint and issues to the Buyer a confirmation of the claim of the goods in an appropriate form. The day of claim submission is considered to be the day of its delivery to the seller. If it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with the proof of complaint handling. Confirmation of complaint handling will be sent in writing.

9. The seller is obliged to determine the method of handling the claim immediately, in complicated cases within 3 days from the date of claim. In justified cases, especially when complicated technical appreciation of the goods is required no later than 30 days from the date of claim. After determining the method of handling the complaint, the seller will handle the complaint immediately, in justified cases, the complaint can be settled later. However, the claim must not be longer than 30 days from the date of claim. After the expiry of the 30 day period for settling the claim, the buyer has the right to withdraw from the purchase contract and will be refunded the full amount for the goods or has the right to exchange the goods for a new one.

 

10. Buyer's rights when making a claim:

in the case of a removable error, the buyer has the right to have it removed free of charge, duly and on time. The seller decides on the method of removing the defect. The buyer may require instead of repairing the defect (repair) the replacement of the defective item for a defective one, provided that the seller does not incur excessive costs due to the price of the goods or the seriousness of the defect,

in the event of an irremovable error that prevents the proper use of the thing for the purpose, the buyer has the right either to exchange the thing or to withdraw from the purchase contract (refund) or a discount on the price.

a complaint shall be deemed settled if the complaint procedure is terminated by handing over the claimed goods, replacing them or returning the purchase price of the goods, a written call for acceptance or justified rejection.

11. Damage to the goods, respectively. the integrity of the packaging (according to the instructions for taking over the goods) must be checked when taking over the goods, as the goods may be damaged during transport, we recommend the buyer to unpack the goods and inspect them in the presence of the carrier. Your signature of the courier declares that the package is undamaged.

12. These complaint conditions are an integral part of the general terms and conditions, and the seller reserves the right to change them at any time without notice to the buyer